Samsung s7 gold platinum sound and earphones issues

So I'm new here and i just had to make an account because im kinda desperate.

First thing that happened to my phone is when i woke up i realized the alarm didn't go off. Then I tried playing youtube videos but there was no sound. Tried everything from adjusting the volume, making sure that the volume was up and all but the sound just disappeared.

Then i tried restarting the device which was a nightmare because it was just staying at the loading screen for the whole morning. Tired doing a...

Samsung s7 gold platinum sound and earphones issues

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